Terms & Conditions
1. DELIVERY TIME
1.2. Shipping Policy
The deadline for receiving products purchased through our virtual store is correlated with the delivery method defined by you at the time of purchase. This starts counting from the 1st working day following the day of payment confirmation.
Shipping costs for your order will be calculated and displayed at checkout through the Frenet platform, which automatically quotes the best shipping according to your location.
You can save on local shipping by opting for physical pickup in our Showroom (Rua Alameda Lorena 1304, office 1210). Once you place your order and select your pickup location at checkout, your order will be prepared and ready for pickup within 1-7 business days. If necessary, contact us by Whatsapp: (47) 98817-7604.
For international shipments and freight, your order may be subject to import taxes (including VAT), which are added at the time the order arrives in the destination country.
For more information, access our Shipping Policy page or contact contato@kontenta.com.br.
1.3. Copyright
The entire content of this website, including texts, graphics, images, sounds and any other information, is the property of Kontenta, which owns the copyright over it. The copyright protection of the aforementioned content extends to all reproductions or copies obtained from this website. No content may be modified, transmitted, reproduced, published, licensed, transferred or sold without the prior written consent of its owner.
1.4. corrections
The information available on the website may occasionally contain typographical errors, inaccuracies or omissions related to product descriptions, prices and availability. Respecting the consumer's rights and its customer relationship policy, Kontenta reserves the right to promote the correction of any errors and omissions at any time and without prior notice. Consequently, Kontenta does not guarantee that the information obtained through this website will, at all times, be accurate, complete or even up to date.
1.5. Products
Kontenta does not undertake to have, in all its sales channels (stores, catalogs and online sales), all items in its line, so that some products available in Kontenta's catalogs and/or in stores may not necessarily be available for online purchases and vice versa.
The customer must always make sure that the product is available for purchase online. Kontenta may disclose products on this site, for illustrative purposes only, not making them available for sale.
When the order is shipped, we will send you an email notification with the tracking number so you can track the status of your order. Please allow 48 hours for order tracking information to be updated on the Correios website.
If you do not receive your order within 10 days after receiving the shipping confirmation email, please contact us at contato@kontenta.com.br.
If your order arrives with any kind of damage, please contact us as soon as possible by e-mail contato@kontenta.com.br, informing the order number and a photo of the item's condition. We analyze each case individually, but we always strive to offer a satisfactory solution to our customers.
The prices of the products offered on this site are not necessarily related and/or equivalent to the prices of identical products offered in Kontenta stores and/or multi-brand stores.
The images on this site may show color variations, due to the specific resolutions of each equipment and the matrices available in this environment. When presenting the products, Kontenta will always make the best efforts to show their original colors. Eventual differences, therefore, may occur, without this representing a defect or bad information.
1.6. partners
Kontenta, when disclosing its partners, does so exclusively for information purposes. In this sense, it assumes no responsibility for their information and actions and, consequently, for any damage caused by them to users.
1.7. Kontenta's responsibility
Kontenta will spare no effort to offer safe, practical and comfortable navigation on this website. However, Kontenta is not responsible for any damage caused to the user and/or his/her equipment, resulting from virus attacks and/or invasions during use, since it is not responsible for the security of connections.
2. SECURITY
Kontenta online store is committed to you when it comes to data security and privacy. Respect for the customer and the confidentiality of their information are very important to us. Therefore, make sure that your shopping experience at Kontenta is completely secure and the data provided is encrypted.
2.1. Cryptography
All data provided to Kontenta during the purchase process is automatically encrypted before being transmitted.
2.2. Credit Card Purchases
Your credit card data is transmitted directly to PAYPAL & Pagar.me operators. It is important to note that Kontenta does not store any records of customer card data in its files.
2.3. Identification and Password
With the function of facilitating your next purchase, the registration data of your first visit are stored so that you do not have to type them again. It is important to note that this data is stored only to facilitate future purchases and is not disclosed, sold or made available to third parties, except in strict compliance with court orders. Personal data may be used for the preparation of statistical information, without nominative identification of the consumer. Credit card data and other payment information are not stored, as previously informed in item 2.2 of this term of use and security.