FAQ

  • WHERE DO YOU DELIVER?

We deliver all over Brazil and some countries abroad.

Please consult the countries and other delivery possibilities at the time of purchase.

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  • DO YOU HAVE A PHYSICAL STORE?

We are in the process of structural adaptation for opening as a physical store.

Our headquarters is located downtown, in Balneário Camboriú at Rua 3150, Sala 14. You can schedule a visit to our Showroom by Whatsapp. By registering on our Mailing List, you receive an invitation to launches, events to be held in our physical space.

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  • HOW DO I FIND OUT MY SIZE ON PRODUCTS?

To find out your size for each piece, click on ''measurement chart'' on the product page, where we provide a standard measurement.

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  • THE ITEM I WANT IS SOLD OUT, DO YOU REPLACE IT?

Initially, we produce according to demand. Our capsule collections are made in a programmed way to maintain the concept of exclusivity. It is possible to re-read the same product in future collections.

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  • HOW DO I CARE FOR MY PRODUCTS?

Our products are based on natural and/or biodegradable raw materials. Therefore, it is essential to maintain the necessary care to ensure the longevity of the piece. All our products have an internal label with washing instructions and special care information. We advise you to read the instructions carefully to ensure the original characteristics of the product. If you have any questions, please contact our Customer Service and we will be happy to advise you.

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  • DEFECTIVE PRODUCT. WHAT TO DO?

We are always working with our partners to improve the quality of our products. We adapt to each release, new processes to extend its useful life as much as possible.

Products that are defective after use, the following conditions must be complied with:

We do not receive products purchased more than a year ago for exchange analysis;

The merchandise will be analyzed by the responsible team and, within thirty calendar days, after receipt in the technical analysis department, and a diagnosis will be presented.

Authorized Exchange:
The customer will be able to choose a gift card with the amount originally paid, to make a new purchase in the online store or receive a refund.

Unauthorized exchange:
When the technical report indicates the absence of a defect, the product will be sent back to the sender. The SAC will inform you by email that the post has been made. If the customer wishes, he can request the tracking code for his own control.

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  • HOW DO I MAKE A RETURN OR EXCHANGE?

Products purchased from the online store:
You can request the exchange or return of your product through the email contato@kontenta.com.br.

For this, we have created an Exchange and Return Policy with respect to your needs and based on the Consumer Protection Code.

It is important to note that you must immediately refuse to receive your product if:

- The product packaging is violated;
- The product has malfunctions;
- Order in disagreement with what was requested in the e-commerce.

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  • HOW TO REQUEST A RETURN / REFUND OF THE PURCHASE OR PRODUCT?

The withdrawal of a purchase can be carried out in a maximum of 7 (seven) calendar days, counted from the day of receipt of the goods. After this period, it is not possible to carry out a refund. The product must not show signs of use and/or washing, it must be in perfect condition and with the label affixed.

The execution of the purchase return procedures must be done exclusively by Kontenta online. We remind you that the product must be returned with the purchase label affixed to the piece, with the purchase receipt, in its original box, or similar, sealed and without the original postage labels.

For questions about your order; delivery time or any other related question: please include order number and name so we can identify it in our system. Send to the following email contato@kontenta.com.br

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